LONDON COSMOPOLITAN DRINKS LIMITED (LCD)
Terms and Conditions of Business (T&Cs)
These are the conditions of an agreement between (us), London Cosmopolitan Drinks Ltd (LCD) and you, the Owner/ Manager of the business & online consumer.
If you receive or place an order from LCD, you are agreeing to our Terms & Conditions.
These Terms and Conditions may be adjusted to meet our business needs, any changes will be updated on our website. Retail customers will be notified via email.
1. Minimum orders accepted
1.1 The minimum order we will accept is for: 5 cases of water – 1 case contains 24 bottles (applicable to our retail outlets only).
2. Order cancellation
2.1 You have the right to cancel your order for goods, or any part of the goods, which have not yet been delivered to you. The cancellation should be made in writing via email to: [email protected]
3. Returns of goods
3.1 If you decide to return your order after it has been delivered to you, we will charge you a collection fee of £15 to collect the goods if you are a retailer.
3.2 We will only accept goods which are unopened and undamaged. You will need to pay for any opened or damaged goods.
3.3 Any monies that you have paid to us for the goods will be re-credited to your bank account within 14 working days, as long as the returned goods are unopened and damage free.
4.1 Please note our prices are subject to change. We strongly encourage you to check the price of goods with our sales team, before placing every order.
4.2 The cost of delivery is included in the prices. You will be advised if there are any additional charges.
5. Payment Terms
5.1 LCD offers three payment options to our customers:
5.2 Pay the full amount for goods on receipt within 10 working day.
5.3 Customers with a trade account of at least 4 months can apply for a 30-day credit plan. The Sales representative will provide details on the payment options available.
5.4 Our Good Will Payment Plan, our sales team can provide further details.
6.Late or non-payment terms
6.1 If you fail to make payment for goods as agreed in your contract with us and do not contact us to discuss the issue to find a mutually beneficial solution, your details will be passed to our debt collection partner. They will then take legal action against you to reclaim the outstanding money owed to LCD.
6.2 All cost of recovery shall be borne by you & a monthly charge of £70.00 will be add.
6.3 Our charges for overdue payments is £70.00 per month plus what is outstanding, the debt collection team will add there charges. This course of action is only used when customers break their agreement.
7. Cancellation by LCD
7.1 We will notify you by email or phone if we must cancel your order. We will re-credit any sum deducted by us from your bank account within 14 working days. We will not be obliged to offer any additional compensation for disappointment suffered.
8. Delivery of goods and storage
8.1 We will email you to acknowledge that your order has been received and processed.
8.2 Goods will be delivered usually within 3 -10 working days. Delivery date will be confirmed by email.
8.3 Goods ordered will be delivered to the address specified by you on your order.
8.4 Once goods are delivered and signed for; LCD is not liable for any loss. It is your responsibility to ensure the person signing-off the order is authorised by you.
If you order goods online and you are not in to receive the goods, please note we will be charged by PayPal for your transaction and by the couriers for non-delivery. We will refund your monies but will have to include a charge.
8.5 Where applicable goods supplied shall be clearly labelled to include description of goods, expiry date and storage instructions. Upon delivery it is your responsibility to ensure that items are stored in a suitable environment and at the correct temperature. All goods must be rotated in date order.
9. Limitations of liability when proven by the customer
9.1 If the goods delivered to you are damaged, defective, not what you ordered or of the incorrect quantity, we will:
9.2 Replace the goods that are damaged or defective.
9.3 Make good any non-delivery or shortage of goods.
9.4 Refund to you the amount paid by you for the goods in question.
9.5 Where goods are damaged or defective, please take some photographs of the goods and email to us at: [email protected]
10. Intellectual property
10.1 You may not reproduce, modify, or copy any of our products. All trademarks, service marks and trade names on our products are the property of LCD or third parties that have granted LCD the right and licence to use such marks.
11. Our service
11.1 Although we aim to offer you the best service possible, should a mistake occur, you should inform us immediately via email: [email protected]. We will endeavour to correct the error as soon as possible.
12. Data protection
12.1 Please note that LCD will undertake credit vetting procedures, which may include the use of a third-party database or other information to carry out its due diligence checks on customers who apply for our 30-day credit facility.
12.2 From time-to-time LCD would like to send out information to you about its promotions and new products.
Which of the following areas would you like to give your consent to receiving information about, special offers on our products, our events, newsletters periodically or none of the above? Please make your sales representative aware of your wishes.
We will communicate with you via email.
13.1 This agreement is governed by the laws of England and Wales.
14. Online Shop Returns
14.1 Please use a courier service which has Track and Trace facilities and requires LCD team to sign for delivered goods.
14.2 For online purchases, we will refund the full order within 14 working days once you have returned the goods back to us.
14.3 Please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase.
14.4 Please email: [email protected] to obtain our return address.
15. Subscription Terms and Conditions
15.1 Contacting us by email: [email protected]
Your subscription contract will be fulfilled by London Cosmopolitan Drinks Limited, a company registered in England and Wales under registered number 04886579.
15.2 The subscription contract
The Subscription Contact is formed when you click "Submit Order" to make a purchase on-line, you are making an offer to take out a subscription which, if accepted by us, will result in a contract.
You have the right to cancel via PayPal, please note you will incur the following administration charges: £12 fees for 3 months subscription, £20 for 6 months subscriptions and £28 for 12 months subscriptions. Your credit rating may be affected if you have not paid our invoice within 30 days. We use a third party collection agency to recover this. Please be aware they will add their cost on to ours which we have no control over.
A legally binding contract is formed on the date when we send you confirmation of your order and payment has been taken. You will receive this confirmation within 7 days by email. Please ensure you provide the correct email address as we will not be responsible if you fail to receive the written confirmation, because you have supplied us with an incorrect email address.
Please keep your PayPal reference safe as you will need it if you have to contact us by email.
15.3 We reserve the right, not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
15.4 Right to refuse orders
We reserve the right not to fulfil and to cancel orders:
- In the event of any inaccuracies in prices, we will inform you of the inaccuracy and confirm if you wish to proceed with your order based on the correct price. If not, we will cancel your order.
- If we are unable to obtain payment authorisation from the issuer of your payment card or you are not using a card which belongs to you.
Ensure the correct delivery address is provided when placing your order.
If the goods are returned to us due to incorrect delivery details, we reserve the right to apply a redelivery administration fee.
Delay in delivery and non-delivery
We will not be liable to you for any delays in delivery or non-delivery of goods in the following circumstances:
- Where the issuer of your payment card refuses to authorise payment to us;
- Where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, lockdowns, legislative constraints, strikes, labour disputes or malicious damage involving employees.
15.6 Direct Debit payments
We reserve the right to increase our prices on 1 January. We will notify you by email with 10 days’ notice of any such price increase. Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
15.7 Credit Card Payment
You must be a minimum of 18 years (age), and be the credit/debit card holder to pay for the subscription. By clicking "Submit" you are confirming that you are the credit/debit card holder.
In the event of your delivery being lost once dispatched, we will only be liable for providing you with a replacement or providing you with a refund for the cost of the missing product(s), where proven. These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
15.9 Use of Personal Information
We use the personal and transactional information (e.g. name, address, email address, credit card details) ("Personal Information") you supply to us in order to fulfil your subscription order.
On the online order form, we may ask you about receiving details of our products and services. We do not engage with third parties to share your information.
15.10 Unauthorised access, of your bank personal information
Fraudulent or negligent, we will not be liable to you for any losses you may suffer because of unauthorised access by a third party to the information (including credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use.
Your first contact should be your bank for any banking issues as we do not keep any card details as PayPal holds this information.
Please see PayPal videos for further information. You may have to type in the URL to watch the videos.
16. General Data Protection Regulation
The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
16.2 Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
16.3 Legal compliance
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity when asked for by UK law enforcement or Government agencies.
16.4 Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services
Last updated: 24/5/22