LONDON COSMAPOLITANT DRINKS LIMITED
Terms and Conditions of Business: London Cosmopolitan Drinks LTD (LCD)
“Remodelling Trust in our community to nurture a business revolution”
These are the conditions of an agreement between (us), London Cosmopolitan Drinks Ltd (LCD) and you the Owner/ Manager of the business & online consumer.
If you receive our place an order from LCD, you are agreeing to our Terms & Conditions.
The Terms and Conditions may change to meet your business unique needs, an email will be sent with updated T/C.
1. Minimum orders accepted
1.1 The minimum order we will accept is for:
5 cases of water – 1 case contains 24 bottles
2. Order cancellation
2.1 You have the right to cancel your order for goods, or any part of the goods, which have not yet been delivered to you. The cancellation should be made in writing via email to: [email protected] .
3. Returns of goods
3.1 If you decide to return your order after it has been delivered to you, we will charge you a collection fee of £15 to collect the goods if you are a retailer.
3.2 We will only accept goods which are unopened and undamaged. You will need to pay for any opened or damaged goods.
3.3 Any money that you have paid to us for the goods will be re-credited to your bank account within 14 working days, as long as the returned goods are unopened and damage free.
4.1 Please note our prices are subject to change. We strongly encourage you to check the price of goods with our sales team, before placing every order.
4.2 The cost of delivery is included in the pricing. This applies to London based businesses only.
5. Payment Terms
5.1 LCD offers two payment options to our customers: a) Pay the full amount for goods on receipt b) Apply for credit.
5.2 You will need to be a regular customer for 4 months before you can apply for a 50% credit - for the goods ordered up to a maximum value of £200 for 30 days
5.3 You will need to be a regular customer for 8 months before you can apply for a 100% credit - for the goods ordered up to a maximum value of £500 for 30 days
5.4 For more information about how to apply for our 30 day credit plan, please speak to our sales representative.
6. Late or non-payment terms
6.1 If you fail to make payment for goods as agreed in your contract with us and do not contact us to discuss the issue to find a mutually beneficial solution, your details will be passed to our debt collection partner. They will then take legal action against you to reclaim the outstanding money owed to LCD Ltd.
6.2 All cost of recovery shall be borne by you.
6.3 Interest of 2% per month will be charged on all overdue payments, until the debt is settled.
7. Cancellation by LCD
7.1 We will notify you by e-mail or phone if we have to cancel your order. We will re-credit any sum deducted by us from your bank account within 14 working days. We will not be obliged to offer any additional compensation for disappointment suffered.
8. Delivery of goods and storage
8.1 We will email you to acknowledge that your order has been received and processed.
8.2 Goods will be delivered usually within 3 -10 working days. Delivery date will be confirmed by email.
8.3 Goods ordered will be delivered to the address specified by you on your order form.
8.4 The person signing-off the order must be authorised by you to do so. As once goods are delivered and signed for, LCD is not liable for any loss.
8.5 Where applicable goods supplied shall be clearly labelled to included description of goods, expiry date and storage instructions. Upon delivery it is your responsibility to ensure that items are stored in a suitable environment and at the correct temperature. All goods must be rotated in date order.
9. Limitations of liability
9.1 If the goods delivered to you are damaged or defective, not what you ordered or of the incorrect quantity, we will:
9.2 Replace the goods that are damaged or defective.
9.3 Make good any non-delivery or shortage of goods.
9.4 Refund to you the amount paid by you for the goods in question.
10. Intellectual property
10.1 You may not reproduce, modify or copy any of our products. All trademarks, service marks and trade names on our products are the property of LCD or third parties that have granted LDC the right and licence to use such marks.
11. Our service
11.1 Although we aim to offer you the best service possible, should a mistake occur, you should inform us immediately via email: [email protected] We will endeavour to correct the error as soon as possible.
12. Data protection
12.1 Please note that LCD will undertake credit vetting procedures, which may include the use of a third-party database or other information in order to carry out its due diligence checks on customers who apply for our 30-day credit facility.
12.2 From time to time LCD Ltd would like to send out information to you about its promotions and new products.
Which of the following areas would you like to give your consent to receiving information about, special offers on our products, our events, newsletters periodically or none of the above.
We will communicate with you via email.
13.1 This agreement is governed by the laws of England and Wales.
14. Online Shop Returns
Please use a Courier Service which has Track and Trace, and a proof of delivery by us signing for your returns.
For online purchases, we'll refund the full order within 14 days on you returning the goods back to us.
Please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase.
Please be aware that we'll only process your refund once the item has been received by us. Refunds could take up to 7 working days to process.
Please email us [email protected] for our return address.
General Data Protection Regulation
We do not share your details with third parties.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity when ask for by UK law enforcement or Government agencies.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
Please Email: [email protected]
Version 4: 04/04/2020